Felix Sargent

Oakland, CA

Experience

Engineering Manager, University @ Atlassian
June 2020 - In Progress

  • Technical leader for Atlassian University

Director of Engineering, Campaigns & API Usability @ MediaMath
November 2016 - April 2020

  • Owner of API Usability division, managing backend common technology services
  • Refurbished legacy systems to CI/CD model, reducing test and deployment time from days to minutes and reducing server costs for QA environments by 85%
  • Revamped authentication services to OAuth2 across the platform, eliminating cookie auth, MFA, improving security and customer experience
  • Implemented Feature Flagging services, enabling faster product deployments and increasing reliability of test suites
  • Created OASv2 API documentation portal revamping REST API customer experience, with fanatically positive responses
  • Implemented Open Source license compliance regulatory schemes with Fossa.io enabling the close of multi-million-dollar credit facility
  • Established and used KPIs to prioritize projects to improve DB performance by 30% and lower infrastructure costs by 50%

VP of Product @ SeamlessDocs
November 2015 - November 2016

  • Led the product team with a philosophy of servant leadership to encourage discussion, healthy debate, and clear communication
  • Created product strategy and worked with CEO to set the roadmap to replace unreliable legacy systems
  • Re-established trust between engineering and sales teams by creating consistent outcomes and stabilizing the platform, bringing bugs identified per week down by 90%
  • Developed process for the account management team to triage and prioritize customer issues bringing median resolution time down by 80%, and increasing customer NPS scores by 60%
  • Conducted extensive user research with government officials to refine product features and specifications
  • Re-negotiated contractual obligations with customers to reduce commitments, and align engineering roadmap with company direction

Sr. Product Manager, Vault @ Bloomberg
October 2014 - November 2015

  • Product owner for Bloomberg Vault Surveillance, the communications monitoring and auditing tool for the Bloomberg Terminal (MCMP, BVTP)
  • Implemented technology and policies to capture communications to prevent Market Abuse, Insider Trading, Harassment, and Data Loss
  • Coordinated a team working on the latest and greatest technology stack including Scala, Play, Accumulo, & Akka running on a Mesos infrastructure
  • Worked with Compliance and Security Officers to ensure the data integrity of our clients, and the Bloomberg Terminal

Product Manager, Repose & Autoscale @ Rackspace
August 2011 - October 2014

  • Product owner for Rackspace Autoscale, an API to dynamically scale cloud infrastructure based on monitoring alerts
  • Defined the product strategy, roadmap, user stories, KPIs, and priorities
  • Product owner for Repose, the API Middleware Platform. Repose handles Authentication (Openstack Keystone), Security, Rate Limiting, and Content Normalization for nearly all Rackspace APIs
  • Presented Repose, the Openstack API Filter at OpenStack 2014
  • Redefined product strategy to focus on external customers
  • Enabled agile development, continuous integration, deployment, and testing
  • Built the office Kegerator

Projects

Volunteer Work

Chair of the Board @ Center for Election Science
2017 - Current

A non-profit organization dedicated to improving the way we vote

Mentor @ The Product Group
2015 - 2017

Founded the San Francisco Brigade @ Code for America
2013

Education

BA, Economics @ San Francisco State University

  • President, Economics Students Association
  • Treasurer, Pre-Law Society
  • Varsity Intercollegiate Policy Debate Team
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